We accept returns or exchanges for up to two weeks after items are received. Sale, special and personalized orders cannot be returned and are final sale.
If you are not 100% satisfied with your purchase, please email our customer service department at Offices@AnnaSheffield.com for a return authorization number. If you do not obtain a RA #, your package will not be accepted. Items must be unused and in original condition. The customer is responsible for all shipping costs. In the case of a return, you will be credited in full, minus the cost of initial shipping.
Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyers’ negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer.
Merchandise should be shipped to:
153 Lafayette Street, 4th Floor
New York, New York 10013
In your return package, please include a copy of your receipt with a written reason for the return.