Returns

Returns

NOTICE: As we navigate the COVID-19 Pandemic, NYC and LA have experienced stay at home orders impacting our inbound and outbound shipping. Please contact your sales associate or info@annasheffield.com for information regarding returns and repairs before sending any packages to our stores.  

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We accept returns or exchanges for up to two weeks after items are received, and must be returned in their original condition.

Special Order, Customized or Bespoke orders are final sale.

If you are not 100% satisfied with your purchase, please email our customer service department at info@annasheffield.com. Your request for return will be answered by our customer service team within 1-3 business days, and will provide further instructions for sending in your return.

The client is responsible for all shipping costs. Please allow 1-3 business days for us to process your return upon receipt. Original shipping charges (if applicable) will not be refunded.

Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyers’ negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer.

 

Cancellations

Any cancellations of standard orders must be done within 24 hours from time of order to avoid any additional fees or charges. If more than 24 hours have passed and you wish to cancel your order please refer to our return policies for returning the merchandise back to us once you receive it. Please note there are no returns, refunds or exchanges on bespoke and customized orders.

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