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Returns & Exchanges

Returns & Exchanges

NOTICE: As we navigate the COVID-19 Pandemic, NYC and LA have experienced stay at home orders impacting our inbound and outbound shipping. Please contact your sales associate or info@annasheffield.com for information regarding returns and repairs before sending any packages to our stores.  

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How do I make a return or exchange?

If you are not satisfied with your purchase, please email our customer service department at info@annasheffield.com. Your request for return will be answered by our customer service team within 1-3 business days, and will provide further instructions for sending in your return.

All orders for Rings (engagement rings, wedding bands, cocktail rings, etc.) placed after May 1st, 2021, will incur a 10% restocking fee (not to exceed $500) for returned items . Items being exchanged for another item will not incur the 10% restocking fee. 

All Fine Jewelry purchased from our Future Heritage Fund collection and Terra Firma collections are subject to the restocking fee.

What items can be returned and how long do I have to make a return?

We accept returns for engagement rings, bands, and fine jewelry for up to two weeks after items are delivered/ received by the purchaser. The items must be unworn/unused and must be returned in their original condition and packaging.

Gift Cards, accessories, and home goods such as jewelry cleaners, books, and pottery are final sale.

We check all merchandise for defects and damage prior to shipment and do our best to ensure that you receive exceptional product. Note that it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Merchandise that has been damaged by the purchaser/ recipient  will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer.

Is there a Restocking Fee?

All orders for Rings (engagement rings, wedding bands, cocktail rings, etc.) placed after May 1st, 2021, will incur a 10% restocking fee (not to exceed $500) for returned items . Items being exchanged for another item will not incur the 10% restocking fee.

How can I ship my return or exchange back to Anna Sheffield?

After your return has been confirmed via email with our sales team, please ship your return or exchange with its original packaging via a parcel service that is traceable and insured. We highly recommend insuring your parcel as we are not responsible for returns lost in the mail. The client is responsible for all shipping costs. Please allow 1-3 business days for us to process your return upon receipt. Original shipping charges (if applicable) will not be refunded.

How long will it take to receive my refund?

Please allow 1-3 business days for us to process your return upon receipt. Original shipping charges (if applicable) will not be refunded. Please allow 3-5 business days for the credit to appear on your account.

Which items are final sale?

Customized or Bespoke jewelry orders are final sale. Gift Cards, accessories, and home goods such as jewelry cleaners, books, and pottery are final sale.

 

Cancellations

I just placed my order but would like to cancel it. How can I do that?

Please email our team at info@annasheffield.com to request a cancellation. Any cancellations of standard orders must be done within 2 business days of order to avoid any additional fees or charges.

There will be a fee for cancelled engagement ring orders beginning 3 days after the order is submitted and production begins

 

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