Returns & Exchanges

If you are not satisfied with your purchase, you have 14 days from the date of delivery to return your purchase to our NYC Atelier. Please email our customer service team at info@annasheffield.com to submit a Return Request. Your request for return will be answered by our customer service team within 1-3 business days, and will provide further instructions for sending in your return. Returns that are shipped to our NYC Atelier after the 14 day return period will be returned to the sender.

Restocking Fees

Please note that all orders with a request for refund will incur a 10% restocking fee (not to exceed $500) based on the retail value of the returned items, there are no exceptions. Items being exchanged for another item (except for Eternity style bands), or converted into store credit, will not incur the 10% restocking fee.Eternity style bands will incur a restocking fee of 10% (to not exceed $500) in the event of a return or exchange.

Final Sale orders

Please carefully review the items below which are Final Sale:

1.) Custom settings and designs, defined as:
-One of a kind pieces of fine jewelry, engagement rings, or bands
-Pieces sketched or designed specifically for clients by Anna Sheffield
-Pieces designed specifically for clients by our sales our production team

2.) Bespoke engagement rings, fine jewelry, and bands, defined as:
-Any adjustments and modifications from our standard designs
-Sizes outside our standard size 3-10 for women’s rings, or sizes outside our standard size 7-11 for men’s rings.
-Non standard metal colors and types (18k, platinum, rhodium additions, etc)
-Pieces featuring stones that have been specially sourced for your preferences and budget
-Engraving
-Addition of diamond accents
-Resized or altered rings

3.) Customized, charm selected Talisman Suites

4.) Home goods and objects

5.) Orders placed using store credit from a return or exchange

6.) Items purchased through our ASJ Sale collection

Store Credit

Please review the items below which can be returned for Store Credit only:
Items purchased during seasonal promotional events, unless specified as Final Sale otherwise. Items purchased through our ASJ Sale Collection are Final Sale. Please refer to the marketing materials for the specified promotion.

Returning your order

Please note that all returned items are the sole responsibility of the client to provide their own label with tracking and insurance, Anna Sheffield does not supply return labels. In the unlikely event that a parcel is lost in the mail, it is the responsibility of the client to file a lost or stolen claim on their own behalf. Anna Sheffield is not responsible for parcels lost in transit for returns, exchanges, repairs, or replacements.

Your refund

Please allow 2-3 business days for our customer service team to process your return. Your funds will be credited back to the original form of payment within 2-10 business days, depending on the bank card used for the purchase.Please note that all returned and cancelled orders will incur a 10% restocking fee (not to exceed $500) for returned items. Items being exchanged for another item will not incur the 10% restocking fee.

Choosing a replacement

If you are looking to return a band, we highly encourage booking an appointment to make an exchange as we have endless options of ceremonial bands that fit flush with various types of engagement rings. We feel confident that we can find the perfect band for you!